In summer 2016, I became a big fan of the book "Emotional Intelligence 2.0" and have read through (and listened, I bought both formats) several times. Recently, I was invited to speak on the topic at the Virginia Recreation and Parks Society’s Management Conference in February 2017. To prepare for my presentation I am re-reading the book this month. Emotional Intelligence is a fascinating subject. My favorite aspect is, it gives us all hope. While many people are born with na